compliance hotline

The Lamoda hotline is a confidential channel for reporting potential violations, misconduct, fraud, security threats, and other situations that may affect the rights of customers, employees, partners, or counterparties, or the interests of the company.

Clients, employees, counterparties, and any other individuals with information regarding a potential violation may contact the hotline.

The hotline does not replace customer support. If your question is related solely to order status, delivery, returns, payment, or app operation and does not indicate any violation, please contact Lamoda Support Center. Such inquiries are not handled through the hotline.

We ensure the confidential handling of reports. Any retaliatory measures against individuals who report a potential violation in good faith are prohibited.

девушка с парнем

When should I contact Lamoda compliance hotline?

If you have any information about incidents that have already happened or are about to happen:
Fraud, abuse and other wrongful acts, misappropriation, substitution, or unauthorized use of company property and assets.
Inappropriate or unethical behavior by company representatives, discrimination, harassment, pressure, threats, and other forms of unacceptable behavior.
Corruption, bribery, receipt or provision of illicit remuneration, abuse of authority, falsification of documents or records, or provision of false information.
Conflict of interest and personal interest in decision-making.
Disclosure of confidential information, trade secrets, or personal data.
Violation of requirements regarding occupational health and safety, industrial safety, fire safety, and other safety regulations.

What is not covered by the hotline

Questions to be directed to other channels:
Orders: order status, cancellation, or rescheduling.
Delivery: order not delivered, delivery rescheduled; change in delivery terms.
Returns: return of goods or funds, erroneous or duplicate charges involving no signs of fraud.
Disagreement with the terms of delivery, return, or order storage, or with the service commercial policies.
The pickup point is closed, the operating hours have changed, and the order cannot be collected.
Technical issues with the app or personal account.
Questions regarding promo codes, discounts, bonuses, and certificates.
Long wait for a response from customer support.
For such questions, please contact Support Center Lamoda.
Inquiries related to customer service that do not indicate a violation are not handled through the hotline.

To contact Lamoda compliance hotline:

You can call the toll-free number:
8 800 707 74 71
If you call from the Republic of Belarus or Kazakhstan, please call the number:
+7 499 757 74 71
Our operators receive your messages from 10:00 to 19:00 Moscow time. The rest of the time you can leave a message on the automatic answering machine. The operator will call you back the next business day after leaving the message.
you can write an email to:
speakup@lamoda.ru speakup.tech@latech.ru
or you can leave a message through the form on the website
important: inquiries regarding orders, delivery, returns, payment, promo codes, or the functionality of the app or personal account—provided they do not involve fraud, threats, abusive behavior, security breaches, or other unlawful acts—are not handled via the hotline; to resolve such issues, please contact the Lamoda Support Center.

Frequently asked questions

All messages to Lamoda compliance hotline are processed by an independent provider — CSI Group LLC. This is done to ensure the privacy of messages.
To help us expedite the review process, please provide the following details:
  • what happened;
  • the date and approximate time of the incident;
  • the city and address of the pickup point, store, warehouse, or other facility;
  • the names, job titles, or descriptions of the individuals involved, if known;
  • potential witnesses;
  • any available photos, videos, screenshots, correspondence, receipts, or other supporting evidence;
  • your contact details, if you are willing to provide them.
You may submit your message anonymously. If you provide contact details, we may reach out to clarify information or provide feedback, subject to confidentiality policies and legal requirements.
Your message will be logged and submitted for preliminary assessment. If the matter falls within the scope of the Hotline, it will be reviewed by Lamoda’s Compliance department. Depending on the circumstances, an internal review or investigation may be conducted. If the inquiry relates solely to customer service and does not indicate a violation, it will not be handled through the Hotline. For such matters, please contact the Lamoda Support Center.
After talking with you, the operator will analyze your message and place it in the case management compliance hotline system. In this system, your message will be studied by the Lamoda Compliance Department. And then an internal investigation will be conducted in a confidential manner and in compliance with applicable law.

Send a message to Lamoda compliance hotline:

The stability of the web form may depend on network characteristics, the internet service provider, the connection region, or the use of a VPN. Connection quality may vary depending on the network and connection region.
Do you want to leave a message anonymously? *
Applicant contact information:
Describe the situation in detail: *

Location and time of the incident?

Who was involved in the incident?

Who saw the incident or who can know about it or did not react properly?

If you have any document or file confirming the information of your message, please upload it (up to 7 MB):
Choose a file


Please read the Agreement for the processing of personal data.

* required fields


For your privacy, this web page is hosted by an independent company, the CSI Group LLC, and is not part of Lamoda or the Company's internal network.